This role involves developing tailored plans to address customer needs, and ensuring that key staff in client companies are engaged to cultivate profitable relationships. Responsibilities include swiftly and efficiently resolving customer complaints, identifying upselling and cross-selling opportunities, and promoting high-quality sales, supply, and customer service processes. A primary focus is on preserving customer relationships and renewing contracts, with proactive efforts to approach potential customers and establish new relationships. This position requires proven experience as a Client Relations Specialist, strong knowledge of CRM practices, and a background in sales or customer service. Essential qualities include excellent communication skills, a problem-solving attitude, and a customer-oriented mindset, along with the ability to foster positive relationships and work effectively within a team.