This role focuses on engaging in professional and friendly communications with customers through calls, emails, and chats, actively listening to their needs to determine appropriate service actions. Responsibilities include assisting colleagues with administrative duties, referring customer questions to the relevant person, and providing customers with essential information such as prices, shipping dates, and anticipated delays. The role also involves using various software applications like spreadsheets, CRM, and scheduling tools to enter, edit, and format data and reports. Ideal candidates should have prior experience in customer service, excellent oral and written communication skills, strong customer relationship and organizational abilities, and proficiency in Microsoft Tools and Google Suite. The ability to multitask, work in a team environment, and maintain attention to detail while meeting deadlines with minimal supervision is crucial.

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