This role involves responding to customer queries promptly and accurately via chat, identifying customer needs, and assisting with specific features. Key responsibilities include analyzing and reporting product malfunctions, updating internal databases with relevant information, and monitoring customer complaints on social media to offer assistance. The role also requires sharing feature requests and effective workarounds with the team, informing customers about new features, and following up to resolve technical issues. Experience as a Live Chat Agent or in a similar customer service role, familiarity with industry practices, and proficiency with help desk software and CRM systems are important, along with excellent communication, problem-solving skills, and the ability to handle multiple tasks with patience.

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