This role involves managing a high volume of incoming phone calls, generating sales leads, and identifying customer needs to ensure satisfaction. Responsibilities include building and maintaining trust with customer accounts through effective communication, providing accurate information using appropriate tools, and meeting sales and call-handling targets. Handling complaints, offering solutions, and following up to ensure resolution are key aspects of the job. Keeping detailed records, processing accounts, and adhering to communication procedures are essential. Proven customer support experience, strong phone handling, and active listening skills, familiarity with CRM systems, and the ability to multitask and adapt to different customer interactions are crucial for success in this position.